Miranda Santiago Legal Group

Miranda Santiago Legal Group is a law firm specialized in Spain’s Second Chance Law and insolvency law.

The firm receives a high volume of inquiries from people trying to understand whether they may qualify for the Second Chance Law, asking technical questions, or explaining their financial situation before deciding to speak with a lawyer.

The problem was clear: many of these inquiries were repetitive, detailed, and required fast first-line guidance before deciding whether the case should move to a legal consultation.

The firm had growing demand for information, but much of that demand came through repeated questions, long messages, and personal situations that required initial classification.

The team had to spend time answering questions such as:

• whether someone could potentially qualify for the Second Chance Law;
• what general requirements applied;
• what documentation may be needed;
• how the process works;
• what steps should happen before an initial consultation;
• when it made sense to speak directly with the legal team.

This created two problems.

First, the team was spending too much time on repetitive initial questions before focusing on qualified cases.

Second, potential clients could be left waiting at the exact moment when they needed clarity, speed, and trust.

The firm needed a way to handle legal inquiries at scale without losing quality, control, or professional judgment.

Synecta built a specialized legal AI assistant connected to a dedicated knowledge base for Spain’s Second Chance Law and insolvency law.

The system helps handle frequent questions from potential clients, respond immediately, and guide the conversation toward the right next step: answering basic questions, collecting initial context, or directing the person toward an initial consultation with the firm.

The assistant is designed to:

• answer frequent questions about Second Chance Law and insolvency law;
• provide structured information based on the firm’s knowledge base;
• qualify initial inquiries;
• identify when a person needs human legal review;
• guide potential clients toward an initial consultation;
• reduce repetitive workload for the legal team;
• provide immediate first-line support at greater scale.

The AI does not replace the firm’s legal judgment. It acts as a first-line intake, guidance, and qualification layer, while sensitive or specific cases are escalated to the legal team.

Since implementation, the firm has a system capable of handling initial legal inquiries at scale and helping the team prioritize its time more effectively.

Results achieved:

• 300+ new conversations handled
• 1,000+ questions answered
• 27% appointment booking rate
• immediate first-line response for potential clients
• less repetitive workload for the legal team
• more capacity to focus on current clients and qualified cases

Beyond the operational impact, the system helped strengthen the firm’s digital differentiation in a highly specialized legal category. Miranda Santiago Legal Group has gained local media visibility and received recognition in its field within Second Chance Law and insolvency law.